Returns Policy

At Camel Colours, we want you to be completely satisfied with your purchase. If you are not, you may be eligible to return your product under the conditions outlined below.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• A valid proof of purchase (order number, invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Products marked as “non-returnable” at checkout.
• Items that have been used, damaged due to customer mishandling, or altered in any way.
• Personalized or custom-made products.

3. Return Process

1. Submit your return request through our Contact Us page, providing your order details.
2. Our support team will review your request within 2 business days.
3. If approved, you will receive return instructions (including return address or pickup details).
4. Once the returned item is inspected and approved, we will process your replacement or refund as per your choice.

4. Shipping Costs

• Customers are responsible for paying the shipping costs for returning items, unless the return is due to a defective or incorrect product.
• Shipping costs are non-refundable.

5. Need Help?

For more details or to start a return, please visit our Contact Us page.