Refund Policy

At Camel Colours, customer satisfaction is our top priority. If your order is defective, damaged, or not as described, you may be eligible for a refund. Please review the details below.

1. Eligibility for Refund

• You may request a refund if the product is defective, damaged, or materially different from the description.
• Refund requests must be submitted within 7 days of receiving your order.
• Proof of purchase (order number, invoice) and photographic/video evidence are required.
• Replacement/Exchange product will be delivered in 5-7 business days.

2. Non-Eligible Items

Refunds will not be issued for:

• Products damaged due to misuse or mishandling after delivery.
• Items marked as “non-returnable” at the time of purchase.
• Change of mind, unless agreed upon under special circumstances.

3. Refund Process

1. Contact our support team through the Contact Us page with your order details and evidence.
2. Our team will review your request within 2 business days.
3. If approved, refunds will be Processed / Credited to your original payment method within 7–14 business days.

4. Replacement Option

If a replacement is available, we may offer it instead of a refund. If replacement is not possible, only then a refund will be issued.

5. Need Help?

If you have questions about this Refund Policy, please visit our Contact Us page to reach our customer support team.